We prioritize customer care and satisfaction. We are more than happy to answer any of your questions and assist you in the best way possible.
For all inquiries and returns reach us using the form below
*For all returns please include your order number*
Can we return our items?
Yes, you may return your item as long as it has not been damaged. If our returns team suspects it has been damaged, the return will not be processed. You will have 10 days to contact us to inquire about a return and an additional 5 postmarked days to send your return to our return center at the buyer's expense. Further information will be given after you inquire about your return. Please refer to clicking HERE.
How can I track my order?
Once you have placed an order, you will receive a confirmation email following another email containing your order's tracking information.
Where are your terms & conditions along with your private policy?
You can access our terms & conditions and our private policy by clicking HERE.
What kind of condition are the items in?
Conditions of the item are listed in the description and measured by how much love an item has had determining the normal wear and tear and overall condition. Please see below.
What time do the new arrivals drop?
For the summer, new items will drop on a weekly basis. August - May our new arrivals drop occurs on a bi-weekly basis starting on Monday's at 8pm est.
Can we purchase your items on different platforms?
Yes! You may purchase items through our Instagram!
Our username is _Tailored_Thrifts_
Do you conduct business outside of the U.S.?
No, we do not conduct business outside the U.S.
How can I see more of a product?
We are happy to provide more photos of any product. In addition, we encourage you to schedule a virtual personal shopping experience held during a virtual meeting. This allows you to see the product in real-time and we are readily available to answer all of your questions regarding the product. You can request more photos of a product or a virtual personal shopping experience by filling out to form above. Please include dates and times you are available and we will do our best to work around your schedule! We look forward to speaking with you!
1 Heart means the product has been greatly loved and has significant wear but still has the potential to be apart of your fashion journey
2 Hearts means the product has been loved and has visible wear and tear
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3 Hearts means the product has been somewhat loved and may have one or few imperfections
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4 Hearts means the product has minimally loved and has zero or very minimal imperfections that are difficult to see.
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5 Hearts means the product has not been loved and is most likely new with tags
*The more the hearts the more love the item has to give to you. The fewer hearts, the less love the item is able to give to you*